Service & Support

We Provide After-Sales Training Service And Calibration Service

Service & Support

We can provide you with customized on-site optical technology training, instrument usage & maintenance training

Is Further On-Site Technical Training Required?

After your purchased product has been applied and run-in for a period of time, do the training personnel have deeper optical detection needs? Maybe further on-site technical training is required? Or facing job transfer or resignation? No problem! We can provide you with customized on-site optical technology training, instrument usage training, instrument maintenance training, relevant optical knowledge training, etc.

We Provide

Various instrument operation training services

Online instrument operation and maintenance training services

Optical knowledge and technology training services

SERVICES

Overseas Warranty And
Maintenance Services

Service Standards›

Provide a quality guarantee period for the sold products as stipulated in the contract. The guarantee period ranges from 6 to 12 months depending on different products.
You can purchase an extended warranty service, and the quality guarantee period will be correspondingly extended to the time agreed in the extended warranty service contract.
Provide paid after-sales services beyond the warranty terms and after the guarantee period.
Continuously supply paid accessories for the sold products.
Provide free technical support for the sold products.
Enjoy occasional free software upgrades.

Working Hours and Repair Terms›

The daily working hours generally shall not exceed 8 hours. If a repair job takes less than 8 hours, it shall be counted as one day.
On-site timing starts from the recorded departure time and ends when leaving the Buyer’s location.
Generally, on-site repairs shall not exceed 3 working days. For severely damaged equipment, the repair period shall be agreed upon by both parties.
If return-to-factory repair is required, the Buyer shall bear the material costs, maintenance fees, and round-trip transportation costs of the equipment.

On-Site Services beyond Overseas Warranty Period›

The Buyer shall bear the round-trip transportation and accommodation costs for maintenance personnel, and shall be charged corresponding material costs and a maintenance service fee of RMB 2,400 per person per day.

On-Site Services within Overseas Warranty Period›

The Buyer shall bear the round-trip transportation and accommodation costs for maintenance personnel, while material costs and maintenance fees are waived.
If return-to-factory repair is required, the Buyer shall cover the round-trip transportation costs.
Where there are special provisions in the contract, such provisions shall prevail.

Note: Aoptek retains the right to modify the content, and the final terms shall be subject to the service contract.